Whilst the technical testing of IT systems is a highly professional and exhaustive process, testing of business functionality is an entirely different proposition. Does the system deliver the business functions that are required – does it follow the company’s business rules – does it support a government department’s obligations – does it cope with exceptions?

The people who have to make these decisions – to accept or reject the new system – are the business users. It is therefore critical to get the business user involved in testing and not rely only on the technicians. In this paper we explore the rationale behind User Acceptance Testing (UAT), why it is so important, and how best to go about it.

A Manager’s Guide to User Testing was written by Jan Kusiak and first published by IRM Training in 2006.

Quality is never an accident; it is always the result of intelligent effort.
John Ruskin (1819 – 1900)

Read full paper: Managers Guide to User Acceptance Testing

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