Duration: 2 days | Delivery: Remote, Instructor-led (Live) | Course Fee: $1,480 + GST

Endorsed by IIBA
PD Hours/CDU:14

Business Process Management (BPM) provides an organisation with a greater understanding of the processes of the organisation. It enables organisations to align business functions with customer needs and helps managers to determine how to deploy, monitor and measure company resources. When properly executed, BPM has the ability to enhance efficiency and productivity, reduce costs, and minimise errors and risk – thereby optimising results.

In this Business Process Modelling course we focus on BPMN v2.0 to highlight the operations management of business processes in which we use various methods to discover, model, analyse, measure, improve, optimise, and automate business processes.

About Remote Course Delivery

To support the social distancing measures currently in place due to the COVID-19 pandemic, you can now attend this course remotely via Zoom.

The course will still be practical, interactive and delivered live by senior instructors with 15 – 25+ years’ experience with the skills to make the intensive learning experience interesting and enjoyable.

Various additional measures to maximise the remote training experience have also been experimented, planned and incorporated. Find out more about practical training delivered remotely (live).

Is This the Right Course for You?

Our Business Process Modelling course addresses the needs of professionals who want to have an overview of business process management and who need to analyse, model, specify or manage business process using Business Process Management and Notation. Both new and experienced manager, business analysts, process analysts and professional will leave the course with hands-on skills, tools and methodologies in Business Process Management using BMPN v2.0. This will allow a wide range of professionals to improve their understanding focusing on improving corporate performance by managing business processes.

This is a practical course that will walk you through real-world scenarios and get you practising business process modelling using BPMN v2.0 during the course.

Learning Outcomes

Business process management strategies and technologies developed and implemented by organisations require managers to make effective decisions and discover, model, analyse, measure, improve, optimise and automate business processes. This is a hands-on Business Process Modelling course that covers BPMN v2.0.

In this Business Process Management course you will learn:

  • Understand Business process management principles
  • Understand the components of Business Process Management
  • Use and understand Business Process Management and Notation v2.0
  • Build business process models in BPMN v2.0
  • Understand the Business Process Modelling styles and approaches
  • Develop hands-on skills in building BPMN v2.0 models
  • Understand how to develop business process model strategies for an organisation

The ability to work with data to structure, organise, analyse and interpret information will make you invaluable to government and businesses organisations in Australia. It is our aim to instil the confidence in your new skills to be able to immediately apply your knowledge in the workplace.

Course Outline

Business Process Modelling Course

Module 1 – Business Process Management

  • Definition
  • Usage
  • Pitfalls
  • Workflow
  • Model Types

Module 2 – Introduction to BPMN v2.0

Module 3 – Basic Objects

  • Activity
  • Flow
  • Artifact
  • Gateway
  • Events

Module 4 – Basic Swimlanes & Pools

  • Blackbox / Whitebox
  • Pool / Swimlane

Module 5 – Basic Gateways

  • Tokens
  • Inclusive / Parallel
  • Event-Based
  • Complex

Module 6 – Advanced Activities

  • Tasks vs Sub-process
  • Markers
  • Ad-hoc
  • Loops
  • Multiple Instances

Module 7 – Advanced Events

  • Timers
  • Messages
  • Conditional
  • Interrupting & Non-Interrupting

Module 8 – Advanced Alternatives

  • Orchestration Diagram
  • Collaboration Diagram
  • Conversation Diagram
What People Say About Us
“Great exposure to multiple techniques for modelling and analysis” Business Analyst, ANZ Bank, Melbourne

“Excellent course for business users to understand communications with IT specialists” Head of Management Reporting, Bank South Pacific

“Course has been invaluable – will improve the information and specifications I provide to our IS team” Business Analyst, Australian Maritime Safety Authority

“Provided me with the fundamentals and tools to start my ba journey” Project Analyst, Airservices Australia

“A practical hands on approach to the thinking processes behind business analysis” Project Controls, Abigroup Contractors

“Excellent course, good ideas about how industry standard techniques can be applied in the workplace” Process Modeller, Geoscience Australia

“Very good in opening my thoughts – my blinkers are off” Enterprise Analyst, VicRoads

“Good course, pulls in all the threads nicely” ICT Project Manager, Department of Defence

“Practical, good reference to the core tools, logic, techniques and principals of analysis” Business Analyst, Zurich Insurance

Read more testimonials


Remote Delivery18 - 19 March 2021Open
Group BookingFlexible Dates & HoursOpen
Adelaide-Temporarily Suspended
Brisbane-Temporarily Suspended
Canberra-Temporarily Suspended
Melbourne-Temporarily Suspended
Perth-Temporarily Suspended
Sydney-Temporarily Suspended

Course hours during daylight saving time (4 October 2020 – 4 April 2021):

  • AEDT: 9:00am – 5:00pm (ACT, NSW, TAS, VIC)
  • ACDT: 8:30am – 4:30pm (SA)
  • AEST: 8:00am – 4:00pm (QLD)
  • ACST: 7:30am – 3:30pm (NT)
  • AWST: 6:00am – 2:00pm (WA)

Other locations / time zones? Convert to your time zone.

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We train professionals from these Australian organisations and more:

IRM Clients