By submitting your booking, you agree to the following Terms and Conditions.


  • Bookings must be made using IRM's online booking form
  • If sending a company purchase order please also complete the online booking form
  • On receipt of your booking, IRM will send you a confirmation email
  • Full course joining instructions will be sent to you 14 days before the course start date
  • Minimum numbers apply and courses may be deferred or cancelled if there are insufficient bookings



  • No charge for cancelling/transferring a booking 15 days or more before the course start date
  • No-shows and transfers and cancellations requested 14 days or less from the course start date will still be liable for the full course fee
  • Substitutions (sending an alternative delegate in place of the original delegate) can be made at any time without charge



The following payment terms apply, unless otherwise agreed in writing with IRM:

  • An invoice will be issued when course is confirmed, 14 days before start date
  • Payment is due by course start date
  • Late payments may incur additional fees
  • Invoices can be paid by cheque, electronic funds transfer, or credit card (Amex/Mastercard/Visa)
  • Credit card payments are subject to 3% surcharge