By submitting your booking, you agree to the following Terms and Conditions.

We reserve the right to update our terms and conditions at any time.


  • Bookings must be made using IRM’s online booking form
  • If sending a purchase order please also complete the online booking form
  • On receipt of your booking, IRM will send you a confirmation email
  • Full course joining instructions including venue details will be sent to you 14 days before the course start date
  • Minimum numbers apply and courses may be deferred or cancelled if there are insufficient bookings
  • Cancellation fees apply if you cancel your booking within 14 days of the course start date (see below)
  • Course hours are 9-5 and special diets are catered for



  • No charge for cancelling/transferring a booking 15 days or more before the course start date
  • No-shows and transfers and cancellations requested 14 days or less from the course start date will still be liable for the full course fee
  • Substitutions (sending an alternative delegate in place of the original delegate) can be made up to 3 days before course commencement without charge
  • Substitutions made 3 or fewer days prior to course commencement will incur a cost of $50



 The following payment terms apply, unless otherwise agreed in writing with IRM:
  • An invoice will be issued when course is confirmed, 14 days before start date
  • Payment is due by course start date
  • Late payments will incur additional fees including interest and the full cost of collecting debt through a third party
  • International payments must be received 5 days prior to course commencement
  • Invoices can be paid by cheque, electronic funds transfer, or credit card (Amex/Mastercard/Visa)
  • Credit card payments are subject to 2.4% surcharge