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Business Analysis course endorsed by IIBA Program ID: E018-007 | PD Hours/CDU:28

Duration: 4 days | Instructor-Led | Course Fee: $2,450 + GST

Join the thousands of Australian professionals trained by IRM Training and master the fundamental skills of business analysis, through this flagship Business Analysis course.

Are you:

  • a new business analyst looking to learn a standard, systematic approach to business analysis?
  • an experienced business analyst who has learnt ‘on the job’, seeking to formalise your skills?
  • performing business analysis tasks in another analytical or managerial role and have been asking yourself, have you been following the best practice and is there a better way to do it?

Explore the hands-on approach to training where you will practice a variety of business analysis and modelling techniques through case-study-based exercises.

Gain the confidence, develop the skills and increase your productivity from day one. Find out why, for over 3 decades, hundreds of Australian top universities, corporations, government departments and not-for-profit organisations have been sending their staff to train with IRM Training.

IRM Training (est. 1989) is the longest serving Endorsed Education Provider (EEP™) to the IIBA® in Australia.

Course Outline


  • Business Analysis
  • Projects
  • Business Analysis Need-to-Know Skills

The Process of Analysis

  • Requirements Elicitation
  • Current vs Future States

Agile Methodologies

  • Scrum
  • XP, Lean, Kanban, DSDM, Crystal
  • Non-Agile: Waterfall
  • Methodology Selection

User Stories

Use Cases

  • Writing Use Cases
  • Use Case Diagrams

Decision Tables and Specification

Business Improvement

  • System Theory, Value Chain Analysis, TQM
  • Lean, Six Sigma, BPR
  • BPM (Business Process Management)

Business Process Modelling Using BPMN v2.0

  • Event
  • Activity: Task, Sub-Process
  • Gateway
  • Artifact

Business Rules

  • Principles
  • Metadata
  • Common real world problems


  • Event Table
  • Data Flow Diagram
  • Data Model
  • Entity Relationship
  • Business Intelligence / Business Analytics
  • Data Warehouse, Data Marts
Course Endorsement / Certification

This Business Analyst course conforms to the Business Analysis Body of Knowledge (BABOK®) v3 and is endorsed by the International Institute of Business Analysis (IIBA®). Upon completion of this course you will receive a Certificate of Completion, awarding you 28 CDU / Professional Development Hours (PD Hours).

For more information about PD Hours and certification in relation to this business analyst course, please refer to the Business Analyst Certification page.

What is the Training Like?
This Business Analyst course is a workshop-style practical training. Most modules start with a trainer running a presentation interactively, followed by discussions and case-study-based exercises.

In most exercises you will break out into smaller groups of 3-4 people, creating the opportunity to exchange ideas with other keen learners.

The course runs in a small group so there is plenty of opportunity to ask questions. For questions that are not directly related to the course topics, the trainer(s) may schedule a time during one of the breaks to answer them, to ensure your questions are answered while keeping the course on track.

In line with the working-from-home trend, you can now also attend this course remotely. The course will still be practical, hands-on, interactive and delivered live by a senior instructor with 15 – 25+ years’ experience with the skills to make the intensive short course interesting and enjoyable.

Find out more about practical training delivered remotely (live).

Who Are the Trainers?

Eligibility requirements to become an IRM Training trainer:

  • A minimum of 15 years’ business analysis experience in Australia.
  • The ability to demonstrate in-depth knowledge in the real-world application of the course topics.
  • Driven by the passion to help develop others.
  • Excellent communication, presentation and people skills.
  • A good sense of humour! You can absorb and retain more knowledge when the training is fun!

IRM Training trainers have worked in / with a diverse range of industries and government departments. Some also came from academic background as lecturers at Australian leading universities, on top of their 15+ years’ hands-on experience.

Is This the Right Course for Me?

This course is suitable for various roles that perform business analysis tasks, including:

  • Business Analyst
  • Business Intelligence Analyst
  • Project / Program Manager
  • Project / Program Coordinator
  • Business System Analyst
  • Manager / Team Leader
  • Agile BA
  • Other / hybrid roles

The skills covered in this business analyst course are applicable in a wide range of industries, including:

  • IT
  • Finance
  • Public Sector (Government)
  • Education
  • Health
  • Energy
  • Retail
  • Manufacturing
  • Not-for-profit

Have questions? Contact Us

Course Objectives

To provide practical training in business analysis techniques which can be used for:

  • Communicating unambiguously between Business and IT stakeholders
  • Articulating and selecting business improvement methodologies
  • Identifying an appropriate project execution approach
  • Creating and communicating Organisation Change Management plan
  • Developing a current state to future state approach
  • Mapping process activities using BPMN v2.0
  • Creating and articulating a data model
  • Creating Use Case descriptions
Learning Outcomes

Using a variety of practical exercises and case study problems, you will learn:

  • how organisations use projects to achieve business objectives and what role business analysts play in successful project outcomes
  • how to document requirements using Event Tables
  • how to model business processes using BPMN v2.0
  • when and how to build Data Models from business rules
  • how to draw Data Flow Diagrams and understand the rules on which all notations are based
  • how to apply hierarchies to Use Case and Activity Diagrams
  • how to model the current system and how to define possible components of a physical model
  • how to write User Stories
  • how to use different system viewpoints when moving from a current (as-is) to a future (to-be) state
  • how to identify and manage business rules
  • how to model new requirements and separate business requirements from technology
What Past Attendees Said
Great exposure to multiple techniques for modelling and analysis” – Business Analyst, ANZ Bank, Melbourne

Excellent course for business users to understand communications with IT specialists” – Head of Management Reporting, Bank South Pacific

Course has been invaluable – will improve the information and specifications I provide to our IS team” – Business Analyst, Australian Maritime Safety Authority

Provided me with the fundamentals and tools to start my ba journey” – Project Analyst, Airservices Australia

A practical hands on approach to the thinking processes behind business analysis” – Project Controls, Abigroup Contractors

Excellent course, good ideas about how industry standard techniques can be applied in the workplace” – Process Modeller, Geoscience Australia

Very good in opening my thoughts – my blinkers are off” – Enterprise Analyst, VicRoads

Good course, pulls in all the threads nicely” – ICT Project Manager, Department of Defence

Practical, good reference to the core tools, logic, techniques and principals of analysis” – Business Analyst, Zurich Insurance

Has given me a good overall knowledge of how to perform my job easier” – Business Analyst, Department of Human Services

Read more testimonials


Anywhere - Remote Delivery23 - 26 July 2024
Anywhere - Remote Delivery9 - 12 September 2024
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SydneySelect one of the options above

Your invoice will be emailed to your payment contact shortly after you submit your booking.
Payment is due 12 business days prior to the course start date, or immediately if booking is made within this time frame.

Course hours:

  • AEST: 9:00am – 5:00pm (ACT, NSW, QLD, TAS, VIC)
  • ACST: 8:30am – 4:30pm (NT, SA)
  • AWST: 7:00am – 3:00pm (WA)

For other locations or time zones, Convert to your time zone.

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