Every main topic includes a case-study-based exercise, to translate the theory into practical skills. Your experienced trainer will provide guidance, feedback and sometimes additional challenges. You will also practise using AI tools to enhance the quality of your solutions.

Introduction

• Business Analysis Intro
• Projects Intro

Requirements

• Types of Requirements
• Identifying Non-Functional Requirements
• Making Non-Functional Requirements Measurable and Estimable
• Exercise: Identifying Functional Requirements, Non-Functional Requirements and Solutions

Stakeholder Analysis

• Types of Stakeholders
• Onion Map
• RACI
• Exercise: Stakeholder Analysis (Manual)

Requirements Elicitation

• Requirements Elicitation Methods and Formats
• Requirements Elicitation Dos and Don’ts
• Handling Biases and Hidden Agendas
• Exercise: Requirements Elicitation Roleplay

Leveraging AI for Business Analysis Tasks

• Understanding the AI Terminology Your AI-Savvy Stakeholders Use
• Choosing the Best AI Tools for the Right BA Tasks
• Prompt Engineering Techniques & Frameworks
• Creating Custom AI Agents for BA Tasks
• Exercise: Stakeholder Analysis (AI Assisted)

Writing Requirements as User Stories

• Epics
• Writing User Stories following the INVEST principle
• Exercise: User Stories (Manual + AI Assisted)
• Acceptance Criteria
• Exercise: Acceptance Criteria (Manual + AI Assisted)

Estimation and Prioritisation

• Estimating Product Backlog Items
• Estimating Sprint Backlog Items
• MoSCoW Prioritisation
• Eisenhower Matrix
• Exercise: User Story Prioritisation (Manual)

Use Cases

• Use Case Diagrams
• Textual Use Cases
• Exercise: Use Case (Manual + AI-Assisted)

Decision Tables and Decision Trees

• Decision Tables
• Decision Trees
• Exercise: Decision Tables / Trees (Manual)

Process Modelling Using BPMN v2.0

• Event
• Activity: Task, Sub-Process
• Exercise: Modelling Using BPMN (Level 1)
• Gateway
• Exercise: Modelling Using BPMN (Level 2)
• Artifact
• Exercise: Modelling the ‘As-Is’ / ‘Current’ Process Using BPMN (Level 3)
• Exercise: Modelling the ‘To-Be’ / ‘Future’ Process Using BPMN (Level 4)

Data Modelling

• Data Model
• Entity Relationship Diagrams (ERD)
• Exercise: Modelling ERD

Business Analytics / Business Intelligence

• Metadata
• Data Quality
• Data Warehouse, Data Marts
• Data Visualisation
• Tableau and Power BI Demo

Beyond User Stories

• Adding and Linking Complementary data to User Stories
• Jira and Confluence Demo

This Business Analyst course conforms to the Business Analysis Body of Knowledge (BABOK®) v3 and is endorsed by the International Institute of Business Analysis (IIBA®). Upon completion of this course you will receive a Certificate of Completion, awarding you 21 CDU / Professional Development Hours (PD Hours).

For more information about PD Hours and certification in relation to this business analyst course, please refer to the Business Analyst Certification page.

In most exercises you will break out into smaller groups of 3-4 people, creating the opportunity to exchange ideas with other keen learners.

The course runs in a small group so there is plenty of opportunity to ask questions. Questions not directly related to the course topics may be addressed during a break, so that the course stays on track.

You can now attend this course remotely. The course is still practical, hands-on, interactive and delivered live by a senior instructor with 15 – 25+ years of experience with the skills to make the intensive short course interesting and enjoyable.

Find out more about practical training delivered remotely (live).

Eligibility requirements to become an IRM Training trainer:

• A minimum of 15 years’ business analysis experience in Australia.
• The ability to demonstrate in-depth knowledge in the real-world application of the course topics.
• A genuine passion for mentoring and helping develop others.
• Excellent communication, presentation and people skills.
• A good sense of humour! You can absorb and retain more knowledge when the training is fun!

IRM Training trainers have worked in / with a diverse range of industries and government departments. Some also have academic backgrounds, having worked as lecturers at leading Australian universities, in addition to their 15+ years of hands-on experience.

This course is suitable for various roles that perform business analysis tasks, including:

• Business Analyst / Business System Analyst
• Process Analyst
• Data / Business Intelligence Analyst
• Project / Program Manager
• Project / Program Coordinator
• Change Manager
• Manager / Team Leader
• Agile Business Analyst
• Product Owner / Manager
• Other / hybrid roles

The skills covered in this business analyst course are applicable in a wide range of industries, including:

• IT
• Finance
• Public Sector (Government)
• Education
• Health
• Energy
• Retail
• Manufacturing
• Not-for-profit

Have questions? Contact Us

To provide practical training in the business analysis techniques you need to:

• communicate clearly and unambiguously between business and IT stakeholders
• identify, analyse and engage stakeholders
• elicit requirements effectively while managing bias and hidden agendas
• distinguish between functional requirements, non-functional requirements and solutions, and make non-functional requirements measurable
• write clear, testable User Stories and Acceptance Criteria, and prioritise them
• model processes, data and system behaviour using BPMN v2.0, Use Cases, Decision Tables and Entity Relationship Diagrams
• define the current (as-is) state and future (to-be) state of a process or system
• use AI tools to improve the speed and quality of business analysis tasks

Using a variety of practical exercises and case study problems, you will be able to:

• explain how organisations use projects to achieve business objectives, and the role business analysts play in successful outcomes
• distinguish between functional requirements, non-functional requirements and solutions
• write non-functional requirements that are measurable and can be estimated
• identify and analyse stakeholders using techniques such as the Onion Map and RACI
• select and apply appropriate elicitation methods
• use AI tools to support business analysis tasks
• write Epics and User Stories that follow the INVEST principle, with clear Acceptance Criteria
• estimate backlog items and prioritise requirements using MoSCoW and the Eisenhower Matrix
• document requirements using Use Case diagrams and textual Use Cases
• specify complex business rules using Decision Tables and Decision Trees
• model current (‘as-is’) and future (‘to-be’) business processes using BPMN 2.0
• create Entity Relationship Diagrams to model business data

“Excellent course for business users to understand communications with IT specialists” – Head of Management Reporting, Bank South Pacific

“Course has been invaluable – will improve the information and specifications I provide to our IS team” – Business Analyst, Australian Maritime Safety Authority

“Provided me with the fundamentals and tools to start my ba journey” – Project Analyst, Airservices Australia

“A practical hands on approach to the thinking processes behind business analysis” – Project Controls, Abigroup Contractors

“Excellent course, good ideas about how industry standard techniques can be applied in the workplace” – Process Modeller, Geoscience Australia

“Very good in opening my thoughts – my blinkers are off” – Enterprise Analyst, VicRoads

“Good course, pulls in all the threads nicely” – ICT Project Manager, Department of Defence

“Practical, good reference to the core tools, logic, techniques and principals of analysis” – Business Analyst, Zurich Insurance

“Has given me a good overall knowledge of how to perform my job easier” – Business Analyst, Department of Human Services

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• Business Process Modelling
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