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Business Requirements Elicitation course endorsed by IIBA Program ID: E018-002 | PD Hours/CDU:21

Duration: 3 days | Instructor-Led | Course Fee: $2,150 + GST

Boost your skills, efficiency and confidence when eliciting requirements from your stakeholders, by practicing the techniques to deal with some of the most challenging situations, through this hands-on Business Requirements Elicitation course.

Have you found yourself or your stakeholders:

  • Jumping to solution mode
  • Providing / receiving ambiguous requirements
  • Not giving enough attention / consideration early enough to the Non-Functional Requirements (NFR)
  • Missing requirements from busy stakeholders
  • Dealing with conflicting priorities
  • Working with ever changing requirements and pondering, is there a more productive way to deal with it?

Experience the scenario-based exercises in this Business Requirements Elicitation course where you will be presented with realistic problems, practice the techniques to deal with such situations and receive constructive feedback in a positive and supportive environment.

IRM Training (est. 1989) is the longest serving Endorsed Education Provider (EEP™) to the IIBA® in Australia.

Course Outline
  • Requirements Elicitation Overview
  • Project Kick-off
  • Planning the Strategy
  • Initial Information Gathering
  • Functional and Non-Functional Requirements
  • Technical and Business Constraints
  • The Detailed Requirements
  • Verifying Requirements
  • Prioritising Requirements
  • Quantifying Non-Functional Requirements
  • Critical Requirements Analysis
  • Modelling Tools and Techniques
  • The Quality Baseline
  • Managing Requirements Issues
  • Obtaining Agreement
Course Endorsement / Certification

This Business Requirements Elicitation course conforms to the Business Analysis Body of Knowledge (BABOK®) v3 and is endorsed by the International Institute of Business Analysis (IIBA®). Upon completion of this course you will receive a Certificate of Completion, awarding you 21 CDU / Professional Development Hours (PD Hours).

For more information about PD Hours and certification, refer to our Business Analyst Certification page.

What is the Training Like?

This course focuses on the ‘People’ aspect of business analysis. As such, you will spend a big proportion of the training time practicing your stakeholder management and soft / people skills.

Most modules start with a trainer running a presentation interactively, followed by discussions and case-study-based exercises.

For most exercises you will break out into small groups of 3-4 people, where you can practice your techniques and skills in a positive, constructive and non-judgmental environment.

Running in small groups there is plenty of opportunity for questions and discussions. For questions that are not directly related to the course topics, the trainer(s) may schedule a time during one of the breaks to answer them, to ensure your questions are answered while keeping the course on track.

In line with the working-from-home trend, you can now also attend this course remotely. The course will still be practical, hands-on, interactive and delivered live by a senior instructor with 15 – 25+ years’ experience with the skills to make the intensive short course interesting and enjoyable.

Find out more about practical training delivered remotely (live).

Who Are the Trainers?

Eligibility requirements to become an IRM Training trainer:

  • A minimum of 15 years’ business analysis experience in Australia.
  • The ability to demonstrate in-depth knowledge in the real-world application of the course topics.
  • Driven by the passion to help develop others.
  • Excellent communication, presentation and people skills.
  • A good sense of humour! You can absorb and retain more knowledge when the training is fun!

IRM Training trainers have worked in / with a diverse range of industries and government departments. Some also came from academic background as lecturers at Australian leading universities, on top of their 15+ years’ hands-on experience.

Is This the Right Course for You?

Requirements elicitation is one of the fundamental skills in business analysis.

This course is suitable for new Business Analysts, experienced Business Analysts who are looking to brush up on their soft skills, and professionals in other roles who are involved in requirements elicitation in their organisation.

Course Objectives

This Business Requirements Elicitation course aims to improve your skills and confidence in interviewing, communicating with and presenting recommendations to clients, users and stakeholders. Mastering such skills will in turn help build your reputation and credibility in your organisation.

Learning Outcomes

On this course you will learn how to:

  • scope a project, define business objectives and constraints
  • understand the different requirements elicitation strategies
  • plan and conduct stakeholder interviews
  • understand how modelling techniques can be used
  • establish functional and non-functional requirements
  • analyse and validate business requirements
  • establish measures for non-functional requirements
  • differentiate between requirements and solutions
  • present recommendations to stakeholders
What Past Attendees Said
Has changed my entire approach, especially the client interview” – Senior Business Analyst, MLC

Very relevant, will assist me in my everyday job” – Business Analyst, Centrelink

Great material – worthwhile for all levels of experience” – Business Analyst, Macquarie Group

Excellent templates/samples to take back to the work place” – Business Analyst, ATO

Very practical course, highly applicable to my current job” – Business Analyst, Commonwealth Bank

Full of useful material. Not a dull moment” – Senior Analyst, Department of Justice

Practical course, will leave a lasting impression” – Associate Business Analyst, ING

Enabled me to place my current role on major projects into context” – Business Analyst, Victoria Police 

Read more testimonials


Anywhere - Remote Delivery21 - 23 August 2024
Your Office - In PersonFlexible Dates & Hours
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PerthSelect one of the options above

Your invoice will be emailed to your payment contact shortly after you submit your booking.
Payment is due 12 business days prior to the course start date, or immediately if booking is made within this time frame.

Course hours:

  • AEST: 9:00am – 5:00pm (ACT, NSW, QLD, TAS, VIC)
  • ACST: 8:30am – 4:30pm (NT, SA)
  • AWST: 7:00am – 3:00pm (WA)

For other locations or time zones, Convert to your time zone.

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