In addition, anyone tasked with facilitating a workshop or group meeting will also find the techniques in this course applicable to a wide range of scenarios.

On completion of the Workshop Facilitation Skills training workshop, you will be able to:

• Define the business objectives for a workshop
• Know when and how to use the workshops
• Plan and facilitate a workshop
• Use a range of facilitation techniques
• Manage group dynamics and personalities
• Implement post-workshop actions

Practical work features throughout and a mixture of individual and team exercises will allow you plenty of opportunities to practice the techniques being taught. In addition, a central case study links several exercises into a consistent theme to simulate a series of workshops on a single project.

• What is a facilitated workshop?
• When to use workshops – meetings versus workshops
• The facilitators role & your objectives

Before the workshop

• Defining the scope
• Participants roles and stakeholder analysis
• Logistics and practicalities
• Being specific about objectives and desired outcomes

Running workshops

• Facilitators style
• Rules and guidelines for facilitators
• Physical vs. virtual workshops
• Technology and tools
• Facilitation techniques
• How to end a workshop

People

• Working with business and operational staff
• Working with technical/IT people
• Personalities, hidden agendas and strategies

After the workshop

• Post-workshop deliverables
• Participant follow up
• Verifying agreed issues – making sure they get done
• Managing unresolved issues

Facilitation tools

• The facilitator’s toolkit
• When and where to use
• Where to find help and additional resources

Requirements elicitation workshops

• Being clear on objectives
• Gathering vs. eliciting
• Techniques: RAD, JAD, JRP
• S.M.A.R.T. requirements
• Workshop outputs
• Modelling tools
• Evaluating functional requirements

Decision making & prioritisation workshops

• When should they be run?
• A 5 step decision making process
• Four common decision making techniques

“Informative, practical and well run” Business Analyst, ANZ Bank

“Very well conducted and run course. A lot of knowledge and skill was passed on to the class” Business Analyst, Department of Veteran’s Affairs

“Excellent pointers for planning and structuring a workshop” Business Analyst, Allianz

Read more testimonials

• Requirements Gathering & Specification
• Business Analysis
• Other Business Analyst Courses…

Due to the social distancing measures currently in place, this course is now delivered remotely via Zoom.

The course will still be delivered live by an instructor, so for best interaction experience we highly recommend connecting using a device with a video camera. If your device does not have a speaker or a microphone, there will be a landline  number you can call for audio.

Have questions? Contact Us.