Ever had to interview your boss – or a divisional general manager – or the managing director of a key customer? What about a politician or a senior executive in a government department? All these scenarios can be nerve racking, yet they’re something a business analyst may be required to do on a regular basis. Face-to-face contact remains one of the most effective methods for gathering information, but it’s all too easy to get it wrong. We ask the wrong…
Continue ReadingAn Introduction to Technical Writing
09/03/2008 |
By IRM Training
At some time or another we all have to communicate using the written word, but all too often improving writing and communications skills are at the bottom of our “to do” list. Yet how many times has poor communications led to incorrect decisions or even downright confusion? We’re not alone either – look at this extract from public documents issued by one of the world’s leading banks: “Trade finance is designed to assist meet cash-flow shortages arising from a mismatch…
Continue ReadingBusiness Analyst Skills
03/12/2006 |
By IRM Training
With plenty of talk in the industry about the growing importance of the business analyst, it’s worth taking a step back and understanding exactly what the analyst does. Most employers hire a BA to do three things: Engage with clients, stakeholders, project sponsors Analyse problems and create solutions Document solutions as a specification Let’s have a look at what’s involved in each step and what business analyst skills are required… 1. Engage with Clients Before a client bares their soul…
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